Refund policy

30-day return policy

We hope you feel that every item is a perfect match for your home. If it is not suitable, we will help you classify it and get you on the road, please contact us first by: lining99887@yahoo.com or
Phone: +852 60208975


Exceptions-we cannot accept returns:
Installed or assembled
Products in non-original condition and packaging
Products Customized, customized or special order for your specifications
Product Product or packaging is damaged without any proof from local logistics
Any product or style not listed on our website
You can return most items within 30 days of delivery for a refund or store credit and provide proof of purchase.

In some cases, only partial refunds are allowed:

The product is out of the box;
Any item returned more than 30 days after delivery;
Any items customized according to requirements;
Any malicious or erroneous orders caused by the customer’s actions or faults;
Any item at the appropriate transportation time;
If you need to return the goods, please follow the instructions below:

Within 30 days after you receive the goods, if the goods have any manufacturer defects, please contact us immediately and take photos and videos for our inspection.

caution:

Once your request is approved, our customer service will provide you with a return address (not a location address or package address).
Please send the item back to the return address as soon as possible, and then send us the tracking number.
The items received are unused, undamaged and in the original packaging. All returned goods will be inspected. When we confirm that the product has the problem you mentioned, we will process a refund.
If your request is not approved or the returned item is in an unacceptable state, we reserve the right not to process a refund.
Your refund credit will be issued after the merchandise is returned and inspected. If you receive a refund, the return shipping fee will be deducted from your refund. In addition, when you send the product by post, the declared value of the product must be less than US$100, because we will not bear any possible taxes.
If the returned product arrives damaged or has been used, we will not be able to provide a refund. For this reason, we strongly recommend that you use an insured and traceable shipping method to return the goods.

Satisfaction Guarantee: We want you to be completely satisfied with the goods purchased from GORGEOUS LAMPS. If you are not satisfied for any reason, please contact customer service and we will correct it.

Customer support 24/7
Email: lining99887@yahoo.com

Phone: +852 60208975